Returns & Refunds

We want you to love your Kano Kode 22 skincare experience. If you change your mind, you may return it within 30 days of delivery for a full refund of the product price.

Eligibility 

To remain eligible for a refund, the product must be:

 

Why unopened only: skincare that's been opened can't be safely resold, and accepting opened returns creates real hygiene and contamination risk for the next customer. California consumer protection law (Civil Code §1723) explicitly recognizes "items that can't be resold for health reasons" as a valid exclusion from standard return rights, as long as the policy is clearly posted — which is exactly what this page does.

This policy helps ensure the safety and quality of all products we ship to our customers.

If you'd ever like to soften this (e.g., allow lightly-used bottles back), it's a business decision, not a legal requirement — just know it means absorbing the cost of product you can't resell.

How to start a return 

Email kanokode22@gmail.com with your order number and reason for return. We'll confirm and send you the return address. 

Damaged, defective, or incorrect item 

This is the only circumstance in which an opened product may be returned. If your product arrives damaged, defective, or it's the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, including original shipping — no return needed in most cases.

Return shipping 

Since we cover the cost of shipping your order to you, return shipping for "change of mind" returns is the customer's responsibility. Please use a trackable shipping method — we can't issue a refund for a package that doesn't arrive back to us.

Refund processing 

Once we receive and inspect your return, we'll email you. Approved refunds are issued to your original payment method within 7–10 business days.

Sale & presale items 

Items purchased during a presale, bundle, or promotional discount are final sale and not eligible for return, unless damaged or defective.

Lost return shipments 

We recommend insured or trackable shipping for your return — we can't issue a refund for returns that don't arrive.

 

PAYMENTS POLICY

Your payment security matters to us. This site uses SSL encryption to protect your card and billing information at every step of checkout.

We process all payments through Shopify Payments, a PCI-compliant payment platform. We do not store your full payment card details.

We accept:

Available payment methods may vary depending on your device, browser, and location.

If you experience an issue completing payment, contact us at kanokode22@gmail.com and we'll help you complete your order.